Frequently Asked Questions

Safe Shopping Guarantee

We understand that security is essential when buying online. That’s why we have worked hard to create one of the safest online shopping environments possible.

-Our checkout process is 100% secure
-We pride ourselves on filling orders accurately and quickly
-We only ship via trusted partners with tracking numbers

You don’t need a personal account to shop and order at weshine.ca but registering for an account makes it easier for you to track you order and shop during future visits. Plus, with an account, you can view your order status and order history anytime, and set up your preferences for receiving electronic communications from weshine.ca. It’s easy to create an account, and you don’t need to keep your credit card number on file if you don’t want to.

You will receive a confirmation email once your payment is processed. All taxes will be added as required.

You will receive an email with the tracking number when assigned.

We use a handful of the top shipping providers in Canada. We select the one we fell with be best for your particular order. You will get a tracking number after your order is received to track progress of shipments.

Our goal is to process your order quickly and correct. Once your order is placed it is processed immediately. Unfortunately, orders cannot be changed once it is placed. Be sure to double check all of your ordering details such as shipping address, phone number, products and quantities.

We offer a 14-day return policy for product in its unopened original packaging. Please send us an email here. Our team will review the request and instruct your next steps. *Final Clearance Products may be offered occasionally. These heavily discounted products are not eligible for a refund, replacement nor exchange.

To complete your Return Order Form you will need:

-Email address used on order

-Order number

-Reason for return

Our team will review and respond within 1 business day. Weshine.ca will apply fully credit to the credit card used on the order, including freight if return is due to a weshine.ca error. Freight charge will not be applied to the product credit IF return is due to customer error.